Frequently Asked Questions (FAQ)

1. Q: Where was the product shipped from?

A: All products are shipped directly from Japan to ensure quality and authenticity.

2. Q: How long after placing an order will I receive the goods?

A: As this is cross-border delivery, it is expected to arrive in approximately 20-30 business days (this may vary slightly depending on the region and customs clearance time). Please be patient and we will provide updates on the logistics progress.

3. Q: How much is the shipping cost? Is there a free shipping offer?

A: Goods are usually shipped via EMS, but other logistics services may be used in special circumstances. Shipping costs are as follows:

🇹🇼 Delivery to Taiwan (TWD)

Approximate order amount (TWD)	Shipping costs (TWD) approximate
$7,020 and above	free
$4,010 – $7,019	$190$
$2,005 – $4,009	$285$
$0 – $2,004	$380$

🇭🇰 Delivery to Hong Kong (HKD)

Approximate order amount (HKD)	Shipping cost (HKD) approx.
$1,800 and above	free
$1,029 – $1, 799$	$46$
$515 – $1, 028$	$69$
$0 – $514$	$92$

🇸🇬 Delivery to Singapore (SGD)

Approximate order amount (SGD)	Shipping costs (SGD) approx.
$306 and above	free
$175 – $305$	$8$
$88 – $174$	$12$
$0 – $87$	$16$

⚠️ Please note: All amounts in the tables are approximate values . The actual amount deducted will be calculated based on the real-time exchange rate at the time of your transaction.

4. Q: What payment methods are available?

A: Currently, only credit card payments (Visa / MasterCard / JCB, etc.) are supported.

5. Q: Can I cancel or change my order?

A: Please contact customer service within 24 hours of placing your order to inquire about cancellation or modification. If the item has already entered the shipping process, it cannot be changed or cancelled. We apologize for the inconvenience.

6. Q: Is the product guaranteed? What should I do if I receive a damaged or defective product?

A: We will do our best to ensure the packaging is safe. If you receive a damaged or abnormal item, please take a photo and contact customer service within 48 hours . We will assist with the return or exchange as soon as possible. If you find the item damaged after signing for the package, please take a photo and contact customer service within 24 hours . After this time, the logistics company will not accept claims, and we will not be able to process returns, exchanges, or refunds. Thank you for your understanding.

7. Q: Is the product genuine? Will it expire?

A: All products we sell are sourced from Japanese brands through official channels, guaranteeing their authenticity . Food and cosmetic products are all within their expiration dates, so please feel free to purchase.

8. Q: How do I track my package?

A: After shipment, we will send you a notification email containing a tracking number. You can track your package's progress through the logistics website.

9. Q: Which countries can I ship to?

A: Currently, we offer shipping to Taiwan, Hong Kong, and Singapore. We will expand to more regions in the future, so please stay tuned for our announcements.

10. Q: Does the website support a membership system or reward points?

A: We will be launching a membership program soon. All members will enjoy exclusive offers, birthday gifts, and shopping points. Stay tuned!