To ensure a smooth transaction and protect the rights of both parties, please read the following instructions carefully before placing an order:

1. Please confirm product information before ordering.

Please make sure to confirm the product's size, style, quantity, price, and other relevant information before placing an order.
After payment is completed, staff will arrange for the goods to be shipped. Once shipping begins, cancellation or changes will not be possible. Please note.

II. Once the goods have been shipped, cancellations due to personal reasons will not be accepted.

Once the goods have entered the shipping stage, order cancellations due to personal reasons will not be accepted, including but not limited to:

• Price fluctuations
  
  

• Personal considerations led to a change in payment intentions.
  
  

• Situations such as assisting others in placing an order but then deciding not to purchase, etc.
  
  

3. If you need to cancel or change your order, please contact us within the specified time.

If you need to cancel your order or change the style, please contact customer service via email within 24 hours of placing your order to confirm whether cancellation or changes are possible.
Customer service email: shop@omotenashinippon.jp

IV. Regarding Transaction Credit and Processing Mechanism

Placing an order signifies your agreement to all contents of this notice. Please approach each transaction with pragmatism and respect to maintain a good credit record.

【Shipping & Arrival Information】

I. Shipment Notification Mechanism

• Once the goods have been shipped, the logistics company and tracking number will be provided in the [Order Status].

II. Delivery Schedule

After a customer places an order and completes payment, this website will send a shipping request to our partner merchants. Delivery times may vary slightly depending on the location of each item.

• Under normal circumstances, goods will take approximately 20 to 30 business days (excluding weekends, public holidays, and force majeure events such as natural disasters) to be delivered from the date of payment .
  

• If local Japanese businesses are on holiday, during national holidays, or on special festivals, the shipping schedule may be affected and the delivery date may be delayed.

• All products on this site are shipped directly from Japan. The actual shipping and customs clearance time depends on the local logistics and customs operations. We regret that we cannot provide accurate shipping and arrival dates. Thank you for your understanding.

【Shipping Fee Information】

All items on this site are shipped via EMS international air freight , directly from Japan to overseas destinations. Shipping costs vary depending on the order amount and will be automatically calculated and displayed in the system at checkout. Below are the basic shipping costs (currency: Japanese Yen) for your reference.

Order amount	freight

¥0 ~ ¥9,999

¥3,000

¥10,000 ~ ¥19,999

¥2,500

¥20,000 ~ ¥34,999

¥2,000

¥35,000 and above

free

III. Other Precautions

• If an order contains multiple items, they will be packaged together and shipped, and the shipping cost will be calculated based on the overall package volume and weight.
  

• Special items (such as those requiring special packaging, anti-collision materials, or restricted shipment items) may incur additional handling fees, which will be notified separately for confirmation.
  

• Due to changes in international logistics conditions, shipping rates may be adjusted. This website will update relevant information in a timely manner. Please read the shipping details carefully before placing your order to ensure you understand the latest pricing standards.

[Customs and Consumption Tax Statement]

All goods sold on this website are shipped directly from Japan to your designated address. Depending on local customs regulations, if the value of a single package exceeds the local tax-free allowance, import duties or consumption tax may be levied . The calculation of tax amounts and whether taxation is applied are determined by the local customs authority, and this website cannot intervene in advance. Thank you for your understanding.

Tax exemption amounts for various regions (subject to the latest announcements from each country):

How to avoid being taxed:

To reduce the risk of being taxed due to excessively high package value, we recommend that you:

1. Order separately
   If you are purchasing a variety of items or items of high value, it is recommended to place multiple separate orders and ship them in batches.
   
   

2. Choose a product combination that is below the tax-free allowance.
   When checking out, try to keep the total amount of each order below the local tax-free limit.
   
   

3. Avoid large quantities of the same product
   Purchasing a large quantity of the same goods (such as the same cosmetics or clothing) at once is likely to be considered as commercial use, increasing the risk of taxation.
   
   

Important Reminder:

• If additional fees are incurred due to taxes According to the customs policies of various countries, such fees must be borne by the recipient.
  

• If your package is notified by customs to pay additional taxes, please follow the instructions to complete the payment and then pick up your package. This website cannot handle this on your behalf.

• If a package is returned, detained, or destroyed due to the recipient's refusal to pay the relevant taxes and fees, this website will not be responsible, and the paid amount will not be refunded.
  

• If you have any questions about local customs policies, it is recommended that you consult with local customs or seek advice from logistics providers.

【Product Returns and Exchanges】

All products sold on this site are made in Japan and undergo multiple inspections before shipment to ensure product quality.
The specific inspection process is as follows:

• When shipping from the manufacturer/store, the condition of the product will be initially checked;
  
  

• The freight company reconfirms the integrity of the goods before packing.
  
  

• After the goods arrive at this station, our staff will check and verify them.
  
  

• A final inspection is conducted before final shipment.
  
  

Therefore, unless the product itself contains errors or has obvious and significant defects, we regret that we cannot accept return or exchange requests . If an overseas buyer returns the product themselves and uses the "freight collect" method, we will not be able to process the return and will refuse it .
Therefore, please be sure to contact customer service to confirm the return process and shipping method before returning the item.

※ International shipping costs, taxes, and other related expenses incurred due to the buyer's own return shall be borne by the buyer, and this website will not provide compensation or absorb them.

I. Return and Exchange Conditions and Time Limits

If you find any errors, defects, or other issues with the product after receiving it, please contact customer service via email within 48 hours of receipt to confirm return or exchange arrangements. We apologize that we cannot process return or exchange requests after 48 hours.

II. Time Limit for Reporting Damaged Goods

If you find any damage to the goods after signing for the package, please be sure to notify us within 24 hours. After that time, the logistics company will not accept the claim, and this website will also be unable to process the return, exchange, or refund for you.

To facilitate the claims process, please send the following information to customer service within 24 hours (shop@omotenashinippon.jp):

• Product packaging photos
  

• Clear photos of the damaged parts of the product
  

• Order Information
  
  

If no response is received by the deadline, no further compensation or replacement will be possible.

III. Warranty Reminder

⚠️ All products sold in Japan (including electrical appliances and other products with warranties) will no longer be covered by the original manufacturer's warranty once they leave the country. Thank you for your understanding.

Customer service email service hours

I. Customer Service Email

shop@omotenashinippon.jp

II. Customer Service Hours
Monday to Friday: 10:00–19:00 (Japan time)
(Service is suspended on Saturdays, Sundays and public holidays, and may also be suspended in the event of natural disasters such as typhoons.)

※ National holidays and special holidays will be announced separately. We apologize for the inconvenience.
※ If you send your email outside of service hours, we will reply in order during business hours. Thank you for your patience.